Customer Service Agent (GCM-ATO) - SAGC Careers
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Customer Service Agent (GCM-ATO)
Location:
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Entity:
Cayman Airways
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Job Type:
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Requisition ID:
2026020
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Posting Date: 13 March 2026 | Salary: CI$36,528 - $46,740 per annum
Posting Date: 13 March 2026 | Salary: CI$36,528 - $46,740 per annum
Closing Date:
27 March 2026
Overview
The Customer Service Agent (GCM-ATO) will report to the Duty Manager and will be responsible for attending to passenger check-ins, boarding flights and associated processes in a fast-paced environment.
Duties and Responsibilities
Summary of Key Responsibilities:
- Provide excellent customer service to our customers and internal team members
- Must be well groomed in appearance and adhere to uniform appearance standards
- Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
- Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers and making announcements
- Occasionally responsible for escorting and providing assistance to unaccompanied minors and disabled passengers throughout the airport on departure and arrival
- Meeting arriving flights
Qualifications, Experience and Skills
Qualifications, Skills & Experience
- High school diploma or equivalent with O’ level passes in Math, Geography and English
- Must possess a clean police record
- Possess exceptional interpersonal skills
- Ability to work as part of a team and independently
- Must be able to multi-task effectively
- Must be computer literate and type at least 25 WPM
- Ability to learn and operate a computerized reservation system
- Excellent verbal and written communication skills
Desirable
- Ability to speak a foreign language, preferably Spanish
- Previous airline experience
Submission Details
How to apply:
Cayman Airways offers an excellent compensation package
Applications from suitably qualified Caymanians/Status holders should be submitted to: https://caymanairways.zohorecruit.com/jobs/Careers
The deadline for receipt of applications is 27th March 2026
Late and incomplete applications will not be accepted
Deadline:
27 March 2026
Requirements:
Special Conditions
- When working on the ramp, agents will be exposed to the elements, extreme heat and rain and subject to noisy conditions
- Must be able to work nights, early mornings, weekends, holidays and overtime
- Must be able to handle customer complaints and maintain an understanding and professional attitude
- Must be physically fit in order to stand for long periods of time and to lift and move baggage up to 70lbs daily
Training
- Must attend and successfully complete a 3-week training program and maintain an average of 80% grade point average
Location:
